About Nordic Style Coffee

The company is based in Malmö and named No St Co AB. The company's postal address is Box 5173, 200 71 Malmö.

If you wish to contact us, send an email to hello@nordicstylecoffee.se with your matter and contact details and we will get back to you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address.

If there is something wrong in the order confirmation, you should immediately contact us via email at hello@nordicstylecoffee.se.

Delivery

Our normal delivery times are 1-5 days. NOTE! Orders placed on weekends are sent at the earliest on the Monday after.

If delays in delivery occur (without us having informed you of longer delivery times) you should contact us at the email address: hello@nordicstylecoffee.se.

Prices

All prices in the store are in SEK and all prices include 12% VAT.

We reserve the right to change prices due to price change from supplier, misprint in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Right of Withdrawal

When purchasing goods on the website, as a customer you have a statutory 14-day right of withdrawal that applies from the time you have received an item you have ordered.

When exercising your right of withdrawal

You must notify that you regret. The message should be sent to us hello@nordicstylecoffee.se. In your message, your name, address, email address, order number, and which goods the return concerns should be clearly and clearly stated.

You should immediately and no later than within the statutory 14 days after the withdrawal message return the products to us.

You are responsible for return shipping, delivery, and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.

On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product when used or damaged.

The right of withdrawal does not apply to

Products that for reasons of health or hygiene have been sealed (plumbed) and where the seal (plumbing) has been broken by you.

Products that are of the nature of a sealed audio or video recording and where the seal has been broken by you.

A specially made product, which has been tailored specifically for you or has a clear personal touch according to your wishes.

Services that have been completed and where you have expressly consented to the service starting without a right of withdrawal.

Goods that can quickly deteriorate, such as food, e.g., coffee beans (ground or whole).

Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

Complaint and complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with applicable consumer protection legislation to rectify the error free of charge.

You must always contact us for approval before returning a defective product.

The complaint should be sent immediately after the defect has been discovered.

How do you proceed with a complaint?

Any defects and defects should always be reported to hello@nordicstylecoffee.se where you state your name, address, email address, order number, and a description of the defect.

If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We pay for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of Liability

We take no responsibility for indirect damages that may arise as a result of the product.

We accept no responsibility for delays/errors due to circumstances outside the company's control (Force Majeure). These circumstances can, for example, be labor conflict, fire, war, government decision, reduced or absent delivery from the supplier.

Furthermore, we take no responsibility for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

Product Information

We reserve ourselves for any printing errors on this website as well as the sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try in the best way to expose the products as correctly as possible.

Information about Cookies

According to the law on electronic information, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. Cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Post and Telestyrelsen website.

Personal Data

By shopping at Nordic Style Coffee, you accept our data protection policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without legal basis.

No St Co AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in the cases when you have wished for newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) store and process your data.

What is personal data?

A personal data is all information that can be directly or indirectly attributed to a physical person.

What data do we store?

To be able to handle your order and answer questions related to your order (customer service) we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, promotions, and similar mailings are done after consent from you.

What data is shared and for what purpose?

Payment Provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and telephone number. If you choose to pay by invoice, the social security number is also stored with the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) that we use include, but are not limited to: Klarna, Visa, Mastercard, Apple Pay, Google Pay.

Shipping Company

To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.

The shipping companies we work with include, but are not limited to: DHL, Postnord.

Newsletter

If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

The right to access

You have the right to extract all information that exists about you with us. Extracts are delivered electronically in a readable format.

Right to correction

You have the right to ask us to update incorrect information or supplement information that is deficient.

The right to be forgotten

You can at any time request that the data concerning you be deleted. There are few exceptions to the right to deletion, such as if it must be retained because we must fulfill a legal obligation (for example according to the Accounting Act).

Data Protection Officer

No St Co AB is responsible for storing and processing personal data in the web store and ensures that the rules are followed.

How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords in a secure manner.

We use a platform, Shopify Inc, as ecommerce platform.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with an order or visit to the website.

Dispute and choice of law

In the event of a dispute that cannot be resolved in understanding with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.